We make every effort to make sure that you get a best piece of hardware your money. Every unit is opened, inspected and tested before being mailed out. If you experience any problems, please contact us via telephone or email, most of the time its a simple fix and can be resolved. Also you can visit our knowledge base section for answers to simple questions and to troubleshoot common problems.
At Caja.tv we offer an Industry Standard “30 DAY NO HASSLE” return policy. The same return policy also applies to all sales on our Ebay Store. The items we sell on Ebay and our website are the exact same in every way.
Since we also sell on Ebay, All purchases from our website are also subject to the same protections as our sales on Ebay. If you are interested in making a return, Please go to our Returns Page and fill in your information. We issue refunds within 48 hours of receiving the defective or DOA (Dead on Arrival) item.
To provide best customer service and good product we must adhere to following for returns:
- Returned item must be in the same condition. All of our units are in new condition, only opened to install our setup. Please do not cause any damage to the unit, or to the box it came in. Do not put tape or shipping label on the Android or Amazon box the unit came in.
- All items returned for any reason other than, DOA (Dead-on-Arrival) claims are subject to restocking fee. Fees may vary from 10-15% (No more than 15%) depending upon the condition of the item. We recommend that you save all the packaging that comes with original shipment to minimize restocking fees. Restocking fees are necessary to avoid abuse of returns.
- Buyer pays for return shipping, and you can use a USPS padded flat rate envelope from your local post office. Envelope is free and it costs only $6 to ship.
- If you have mistakenly erased or changed the software, and you want it to be re-programmed, please don’t request Return Authorization. We provide a reprogram service under our products list. You can purchase that and follow those directions.